These Terms of Service (“Terms”) govern your access to and use of the BrokerBaat platform operated by Axinova Technologies (OPC) Private Limited (“BrokerBaat”, “we”, “us”). By signing up for an account or using our services, you agree to be bound by these Terms.
1. Service description
BrokerBaat provides software for real estate agencies in India. We offer two services, sold separately.
Property pages. You add a property and we generate a shareable web page for it, a printable flyer and a QR code, and we answer buyer enquiries that arrive on that page. This includes:
- A public page per property at a brokerbaat.in address, with the details you enter.
- Reading your uploaded brochure to pre-fill those details, which you review and may correct before publishing.
- An assistant that answers buyer questions on the page using only the information you have entered.
- Notifying you of each enquiry, and recording which page or flyer it came from.
Lead management (WhatsApp). Our original service, for agencies running inbound buyer enquiries on a WhatsApp Business number:
- Automated qualification of buyer leads via WhatsApp using AI.
- Lead scoring (HOT / WARM / COLD) and morning briefings to your agents.
- IVR call transcription and AI-driven coaching insights.
- A web portal for analytics, lead management, and inventory.
2. Account & eligibility
You must be at least 18 years old and authorised to bind your real estate business to enter into these Terms. You are responsible for keeping your login credentials confidential and for all activity under your account.
3. Subscription & billing
Property pages. One property is free, with no card required and no time limit. Beyond one property the fee is ₹1,499 per month, inclusive of GST — that is the amount debited, not a figure tax is added to. Your invoice shows the taxable value and the GST separately. The fee is otherwise all-inclusive: there is no per-lead charge, no wallet, no usage metering and no overage on this plan. We may offer an introductory rate to early customers; where we do, the rate and its duration are stated to you in writing before you pay.
- Fees are billed monthly in advance via Razorpay.
- You may cancel at any time. Cancellation stops the next billing; it does not shorten the period you have already paid for, and you keep the service until that period ends.
- We will give at least 30 days' notice by email before any change to the fee takes effect for you.
Lead management (WhatsApp). Our WhatsApp lead-management service is sold separately on subscription tiers with an included monthly lead quota. On those tiers, usage above the quota is charged at a per-lead overage rate debited from your wallet balance, and failure to maintain a valid payment method or sufficient wallet balance may result in service degradation per §6. Those terms apply only if you are on one of those tiers; they do not apply to the property-pages fee above.
4. Acceptable use
You agree not to:
- Use the platform to send unsolicited bulk WhatsApp messages or violate Meta's WhatsApp Business Messaging Policy.
- Upload or transmit content that is unlawful, defamatory, infringing, or harmful.
- Reverse-engineer, scrape, or attempt to access the platform through any interface other than the ones we provide.
- Use the platform to harass, harm, or deceive buyers or any third party.
- Misrepresent property details (RERA-compliant disclosures are your responsibility as the broker).
5. Your data & content
You retain all rights to the content you upload (property listings, agent names, photos). You grant BrokerBaat a limited license to process this content solely to deliver the service. We act as a Data Processor for buyer-lead data; you are the Data Fiduciary. See our Privacy Policy for details.
6. Suspension & termination
We may suspend or terminate your account if:
- You materially breach these Terms or our acceptable use rules.
- Payment is unsuccessful and remains unresolved after a 7-day grace period.
- Required by law or by a platform we depend on (e.g., Meta WABA suspension).
You may cancel your subscription at any time via the portal or by emailing hello@brokerbaat.in. See our Refunds & Cancellation Policy.
7. Service levels & availability
We aim for high availability but do not currently offer a contractual SLA on uptime. Planned maintenance and outages are communicated via the in-app notification and email to the account owner.
8. Third-party services
Our service integrates with third-party providers including Meta (WhatsApp), Anthropic (Claude AI), OpenAI (Whisper), Razorpay (payments), Exotel (IVR), and AWS (infrastructure). Your use of these features is subject to the relevant third party's own terms.
9. Disclaimers
The platform is provided “as is” without warranties of any kind, express or implied, to the maximum extent permitted by law. AI-generated content (lead scores, coaching flags, briefings) is for informational support only and is not a substitute for the broker's own judgement.
10. Limitation of liability
To the maximum extent permitted by law, BrokerBaat's aggregate liability in connection with the service in any 12-month period shall not exceed the fees you paid us in that period. We are not liable for indirect, incidental, or consequential damages including lost profits or lost deals.
11. Indemnity
You agree to indemnify BrokerBaat against claims arising from your breach of these Terms, your use of the platform in violation of law, or your content infringing third-party rights.
12. Governing law & dispute resolution
These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan. Parties shall first attempt to resolve disputes through good-faith negotiation before commencing formal proceedings.
13. Changes
We may revise these Terms from time to time. Material changes will be notified at least 14 days before they take effect via in-app notice and email.
14. Contact
Questions: hello@brokerbaat.in. Notices to BrokerBaat must be sent to our registered office (see Contact Us).