This policy describes how subscription cancellations and refunds are handled. It applies to all paid plans on the BrokerBaat platform.
1. Cancelling your subscription
You can cancel your BrokerBaat subscription at any time:
- Through the portal: /portal/billing → “Cancel subscription”.
- By emailing hello@brokerbaat.in from the email address on the broker-agency account.
On cancellation, your service continues to the end of the current billing cycle. After that, your account moves to a read-only state — you retain access to past lead and conversation data but no new leads are processed.
2. Refund eligibility
BrokerBaat is a subscription-based SaaS. Refunds are handled as follows:
| Scenario | Refund eligibility |
|---|---|
| Within 7 days of first subscription purchase, no leads processed | Full refund of subscription fee |
| Within 7 days of first subscription purchase, service used | Pro-rata refund of unused portion |
| After 7 days from first purchase | No refund — cancellation prevents next billing only |
| Service outage attributable to BrokerBaat (>24 hours) | Pro-rata service credit added to wallet |
| Duplicate / mistaken payment | Full refund within 7 business days |
| Wallet recharge top-up — unused balance | Refundable within 30 days of recharge; non-refundable thereafter |
3. How refunds are processed
Approved refunds are credited back to the original payment method via Razorpay. Processing time:
- UPI / Wallet payments: 1–3 business days.
- Credit / debit cards: 5–7 business days.
- Net banking: 5–7 business days.
The exact credit-back timing depends on your bank or payment provider. If you do not see the refund after the SLA above, contact hello@brokerbaat.in with your Razorpay payment ID.
4. How to request a refund
- Email hello@brokerbaat.in from the email on your account.
- Include: your agency name, the Razorpay payment ID, and the reason for the refund request.
- We will acknowledge within 48 hours and process eligible refunds within 7 business days.
5. Disputes
If a refund request is denied and you wish to dispute the decision, escalate to our Grievance Officer at grievance@brokerbaat.in. See the Privacy Policy §9 for full details.
6. Chargebacks
We encourage you to contact us before initiating a payment dispute or chargeback with your bank or card issuer. We are committed to resolving legitimate complaints directly and quickly.
7. Changes to this policy
We may revise this policy from time to time. Changes apply only to purchases made after the change date.