This policy describes how cancellations and refunds are handled. We sell two services and the answers differ, so each section says which one it is talking about.
1. Cancelling
You can cancel at any time by emailing hello@brokerbaat.in from the email address on your account. Lead-management customers can also cancel in the portal at /portal/billing.
In both cases the service continues to the end of the period you have already paid for. Cancelling does not shorten that period and does not trigger an automatic refund of it; see §2.
Property pages. At the end of the paid period your account returns to the free single-property tier. You choose which property page stays published; the rest are unpublished, and their details remain in your account so you can republish by subscribing again. We will ask you which one to keep before anything is unpublished — a page you have printed on a flyer or a QR code should never go dark without you deciding it.
Lead management. At the end of the paid period the account moves to a read-only state — you retain access to past lead and conversation data, but no new leads are processed.
2. Refund eligibility
Both services are subscription software billed in advance. Refunds are handled as follows.
Property pages (₹1,499/month). There is nothing to refund on the free tier, because nothing is charged for it — one property is free with no card and no time limit, so you can see exactly what you are buying before you pay for anything.
| Scenario | Refund eligibility |
|---|---|
| Within 7 days of your first payment, no paid feature used | Full refund |
| Within 7 days of your first payment, service used | Pro-rata refund of the unused portion |
| After 7 days from your first payment | No refund — cancelling prevents the next billing only |
| Duplicate or mistaken payment | Full refund within 7 business days |
| Outage attributable to us (>24 hours in a billing month) | Pro-rata credit against your next invoice, or a refund of that portion if you cancel |
| Wallet balance, unused — lead-management customers only | Refundable within 30 days of the recharge; non-refundable thereafter |
3. How refunds are processed
Approved refunds are credited back to the original payment method via Razorpay. Processing time:
- UPI and prepaid instruments (Paytm, PhonePe and similar): 1–3 business days.
- Credit / debit cards: 5–7 business days.
- Net banking: 5–7 business days.
The exact credit-back timing depends on your bank or payment provider. If you do not see the refund after the SLA above, contact hello@brokerbaat.in with your Razorpay payment ID.
4. How to request a refund
- Email hello@brokerbaat.in from the email on your account.
- Include: your agency name, the Razorpay payment ID, and the reason for the refund request.
- We will acknowledge within 48 hours and process eligible refunds within 7 business days.
5. Disputes
If a refund request is denied and you wish to dispute the decision, escalate to our Grievance Officer at grievance@brokerbaat.in. See the Privacy Policy §10 for full details.
6. Chargebacks
We encourage you to contact us before initiating a payment dispute or chargeback with your bank or card issuer. We are committed to resolving legitimate complaints directly and quickly.
7. Changes to this policy
We may revise this policy from time to time. Changes apply only to purchases made after the change date.